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Shipping policy

Shipping Policy

Thank you for choosing Aiden  Beni for your online shopping needs. This Shipping Policy outlines the terms and conditions governing the shipping and delivery of products purchased from our website. You agree to comply with and be bound by the following policy by placing an order. Please read it carefully.

1. Shipping Methods and Carriers

        We strive to provide a seamless and efficient shipping experience for our customers. Currently, we offer the following shipping methods:
                     a) Standard Shipping: Our standard shipping option ensures delivery within 5-7 business days for domestic orders and 7-14 business days for international orders. We utilize reliable and reputable carriers to ensure your package arrives in a timely manner.
                     b) Express Shipping: We offer express shipping for customers who require expedited delivery. This option guarantees delivery within 2-3 business days for domestic orders and 4-7 business days for international orders. Please note that additional fees may apply for express shipping.

2. Order Processing

        Upon placing an order, we begin processing it promptly to ensure timely shipment. Our order processing timeline is as follows:
                     a) Order Verification: Once an order is received, our team verifies the details, including the billing and shipping address, contact information, and payment authorization. In case of any discrepancies, we may contact you for further verification.
                     b) Order Fulfillment: After successful verification, we proceed with fulfilling your order. This includes picking and packing the items with utmost care to ensure they reach you in perfect condition.
                     c) Shipping Notification: Once your order is prepared for shipment, we will send you a shipping notification via email or SMS. This notification will contain tracking information, allowing you to monitor the progress of your package.

3. Shipping Charges and Taxes

        Shipping charges are determined based on various factors, including the shipping method, destination, package weight, and dimensions. The applicable shipping fees will be displayed during the checkout process before you confirm your order.
        Please note that customs duties, taxes, or import fees may apply to international orders, depending on your country’s regulations. These charges are the customer’s responsibility and are not included in the product or shipping prices. It is advisable to check with your local customs office for more information on import duties and fees.

4. Shipping Restrictions

        We strive to offer worldwide shipping; however, certain locations or items may be subject to shipping restrictions. In such cases, we will notify you during checkout if we cannot ship to your selected destination.
        Additionally, some products may have specific shipping requirements due to their nature or size. We will provide any relevant information regarding such products on the respective product pages.

5. Order Tracking

        We understand the importance of knowing the status of your shipment. To ensure transparency and convenience, we provide order tracking for all packages. You will receive a tracking number along with the shipping notification, allowing you to track your package through our website or the carrier’s tracking portal.

6. Delivery

        The estimated delivery timeframes mentioned earlier are provided for guidance purposes. While we strive to meet these estimates, unforeseen circumstances or external factors beyond our control may cause delays. We will make every effort to keep you informed in case of any unexpected delays.
        Upon delivery, please inspect the package for any signs of damage. If you notice any discrepancies or visible damage to the package, please notify us immediately. We recommend taking photographs of the package as evidence, if necessary.

7. Returns and Exchanges

        For information regarding our returns and exchanges policy, please refer to our separate Returns and Exchanges Policy available on our website.

8. Customer Support

        Our dedicated customer support team is available to assist you with any shipping-related queries or concerns you may have. If you need assistance, please reach out to our support team through the contact information provided on our website.

9. Modifications to the Shipping Policy

        We reserve the right to modify or update this Shipping Policy at any time without prior notice. You must review the policy periodically to stay informed about any changes.
        By placing an order with Aiden Beni, you acknowledge and agree to the terms and conditions outlined in this Shipping Policy. If you have any questions or require further clarification, please do not hesitate to contact our customer support team. Thank you for choosing Aiden Beni, and we look forward to serving you.